Recovery Unplugged Covers 487 Hours of PTO Without Missing a Single Call
How a leading treatment center maintained 100% answer rates during peak summer vacation season.
The Challenge
When Recovery Unplugged's admissions team faced an unprecedented 487 hours of staff PTO during July and August, they risked missing hundreds of potential admission calls and burning out their remaining staff.
The Solution
RVK AI's specialized admissions agents were deployed to handle overflow and after-hours calls. The AI was trained on specific facility protocols, insurance verification, and empathy-first scripts.
The Results
Measurable impact across all key metrics
Implementation Timeline
From discovery to deployment in under 3 weeks
Discovery & Planning
1 weekAnalyzed call patterns, identified peak PTO periods, and designed custom agent protocols.
Agent Training
1 weekTrained AI agents on facility-specific protocols, insurance requirements, and conversation flows.
Testing & Refinement
3 daysConducted extensive testing with real scenarios and refined agent responses based on feedback.
Launch & Monitoring
OngoingDeployed agents with 24/7 monitoring and continuous optimization throughout the PTO period.
Detailed Metrics
Comprehensive performance data across all key areas
Call Handling
Business Impact
Operational Efficiency
Key Benefits
“RVK AI was a game-changer for us. Our team could actually take time off without the constant worry about missed calls and lost admissions. The AI agents handled everything seamlessly, and our conversion rates actually improved during the coverage period.”
Ready to see similar results?
Schedule a demo to learn how RVK AI can transform your admissions process.